A simple change in language, processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors.
Everyone in a business has an impact on customer love. Many sales are lost or nearly lost by someone ‘just doing their job’ in a way which has a negative impact on the customer. A simple change in language, processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors.
Customer Love works with businesses who are looking to increase customer retention rates and develop improved customer relationships. The majority of those I work with have sales teams, who often get frustrated when the order is passed over to others in the business who don’t see the impact their communication or processes have on customers.
If you’ve seen an increase in customer complaints, a dip in repeat business or have friction between your sales team and the rest of your business, let’s talk. Many of those I work with have increased in size and acknowledge that customer service isn’t quite where it should be. If this is you, get in touch and let’s start building amazing customer service within your business.
Clients benefit from my 25+ years marketing experience, backed by my Professional Diploma in marketing but delivered with a cheeky G & T twist. You get a plain-speaking, no holds barred, positive and fun approach to working on your business.
My work includes presenting seminars, facilitating workshops and delivering training for local councils, high street banks, exhibitions across the UK and SMEs across Lancashire.
What one top tip would you give to a business owner embarking on a growth plan?
Take advantage on all the support that is available through Boost. Talk to your customers, they will give you valuable feedback that will help you make the right decisions.
Why is Lancashire a great place to grow a business?
Where to start? Great people with a can do attitude, fantastic business support services and a council that is wanting to see Lancashire succeed and of course transport infrastructure that opens up the UK and the world to Lancashire businesses.
Why are you backing Boost?
Boost is a fantastic concept driven by people and companies passionate about seeing Lancashire businesses succeed.