This is a great opportunity to learn and grow as a leader.
Kirsty Mac is one of Raise the Bar’s Senior Consultants and Head of Experience. Her specialities are that of coaching, leadership, psychology, sales and customer service.
Kirsty will help leaders understand their customer better, providing practical tools to create happier, loyal customers.
Session content to include:
- Business growth through customers
- Understanding customers behaviour
- The customer experience journey
- Creating customer loyalty
- Linking own behaviours with customer experience and business profit
- Improving moments of contact/communication with customers