Course Overview

This is a one-day masterclass, delivered by Dr Steve Eldridge, Senior Teaching Fellow at Lancaster University Management School.

Process thinking is a fundamental aspect of productivity improvement in any organisation. Steve places it in the wider context of Operations Management, before considering the role of processes as a source of competitive advantage. The design of the process is often critical to the achievement of the organisation’s performance and the key factors influencing process design are highlighted.

The continuous improvement of processes is illustrated using a range of techniques, many of which are deployed within the context of lean thinking. Finally, the features of incremental and radical process improvement approaches are compared.


This masterclass links to our Senior Leader Level 7 apprenticeships.


Delegates will be challenged to consider: are we managing our resources productively? Are our processes performing competitively? Are our process designs appropriate? Do our processes push or pull or both? Do we have waste in our processes? How should we approach process improvement in our organization?

9.00am – 9.20am Registration
9.30am – 16.30pm Masterclass with scheduled breaks and lunch

This event is presented by the EnginE project, funded by the European Social Fund, and will give attendees the opportunity to register for workforce development support and access to funded training opportunities. Further details are available here:

EnginE has been co-designed by Higher Education, Further Education and industry representative partners, including Lancaster UniversityBlackpool & Fylde CollegeBlackburn College and Northern Automotive Alliance.

Click to book your place online

Working with and supported by:

  • ERDF - logo
  • Enterprise Nation - Partner