Employee engagement at all levels is an important aspect of running any business, it might be considered by some to be a ‘fad’ but it plays a crucial role and isn’t something which is going away. Here, Craig Hines, business improvement consultant and project manager for Boost’s Propel 2 Grow Business Growth Programme, shares his experiences of working with Lancashire businesses and what they’re doing to rise to the engagement challenge.
Effort, commitment, results and winning performance come from a highly-engaged team. That’s what the evidence says. But, if that’s really the case, why is the number of people who consider themselves highly-engaged is so low in staff surveys? Well, in a nutshell, everyone’s needs from their individual world of work are different. There is no one silver bullet. Working with successful businesses across Lancashire there are some common themes which businesses are doing really well to rise to the challenge.
According to Leadership guru Ken Blanchard, people are engaged at work when they have:
In short, how we manage performance requires leaders to give clarity of purpose to their teams, the tools to do the job well, and then to get out of the way and let them get on with it.
How many of us can say our workplace contributes to this stimulus? Forward thinking companies get this totally – being able to work in the sun (on those rare days that it visits Lancashire), have a quick game of table tennis or even find a quiet spot to reflect – depending on our mood or the requirements of the task at hand - is truly energising.
Whatever it is that is likely to work for your teams, will only deliver results if teams truly believe that this is not simply a passing fad that a leader has cottoned on to from reading a thought piece or going on a training course. Engagement only occurs when it is a consistent and embedded desire that has become business as usual. So, in summary, employee engagement needs to be just simply perceived as how we do things around here.
About Craig Hines
Craig Hines is a business improvement consultant and project manager for the Boost Business Lancashire Propel 2 Grow Business Growth programme and has more than twenty years’ leadership experience gained at blue chip companies such as British Airways. As a transformation consultant, he has worked with some of the UK’s best known brands and helped them achieve improved performance across sales, service and brand, with a particular emphasis on the role of people for delivering a step change in business success.