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Mentoring the answer for Lancashire survey company

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Scancapture Ltd is a flexible, innovative and responsive survey and data processing company - providing customer and staff surveys for some of the UK’s most recognisable companies, organisations and charities.

The company was established in 2002 by founder and managing director Steve Smith. Despite the fact that that the company was flourishing, Steve felt that personally he had reached a ceiling, and didn’t know how to progress to achieve his goal.  He wanted to expand, move to new premises, and be able to offer a greater service and product range to his clients.

The support provided

Ian Nugent, the Community & Business Partners high growth mentor shared his knowledge, supported and helped Steve to focus on his priorities and develop his management skills. This enabled Steve to put new systems and procedures in place and to improve working and business practice.


As a result of working with a mentor, Steve is now much more confident - particularly as a people manager. The business has gone from strength to strength, moving to bigger and better premises and improving turnover by around 10% per year despite the uncertain economy. At a time when many of their rivals are scaling back their operations, Scancapture have taken on an additional 3 staff. 2012 saw them reach the milestone of 1 million scanned documents and helping companies to be more environmentally friendly by becoming paperless.


“This programme has made my working life a lot easier and I feel I am more confident to try new things. We have tried email marketing which has generated a lot of leads, before I wouldn’t have tried this. My Mentor told me I am doing things right, and that I’m not alone. I would recommend this service to anyone from small business owners to CEO’s and MD’s; it is a real eye opener!” - Steve Smith, Managing Director of Scancapture Ltd

About the programme

Scancapture received support as part of the NWDA Business Mentoring programme, run by Community & Business Partners. A similar growth mentoring programme is now offered as part of Boost Business Lancashire. To apply for support, complete our online form or call 0800 488 0057.


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