18 Feb
Retail Renaissance - Improving Customer Experience, it's not about the wow moments
In this hands on interactive workshop you’ll work on developing a great customer experience, decreasing frustrations and increasing customer satisfaction. Included in this session is Customer Effort Scoring and collecting/using feedback.
When: 18 Feb 09:30 - 12:30
Host: Customer Love
23 Feb
Retail Renaissance Programme – Funding & Financial Guidance
Unlock Lancashire’s hidden funding vaults: Get expert access to grants, loans and investment opportunities to help fuel your retail growth, scale up, and secure your future. We’ll show you what’s available and give you top tips when applying for financial support to take your business to next level.
When: 23 Feb 09:30 - 12:30
Where: Preston
Host: North & Western Lancashire Chamber of Commerce
02 Mar
Retail Renaissance Programme – Business Resilience
Future-proof your retail business: This session will show you how to master crises in business. We’ll also cover how to respond, when things don’t go as planned, and give you top tips to weather storms, build resilience, and turn threats into triumphs.
When: 02 Mar 09:30 - 12:30
Where: Preston
Host: North & Western Lancashire Chamber of Commerce
23 Mar
Retail Renaissance Programme – Workforce Development
Forge a supercharged retail team: Unlock cutting edge training secrets to boost staff skills, bolster productivity, get better staff retention rates, and help you recruit your A-Stars. Our experts have years of experience in building winning teams; yours could be next!
When: 23 Mar 09:30 - 12:30
Where: Preston
Host: North & Western Lancashire Chamber of Commerce
13 Apr
Retail Renaissance Programme – Regulatory Support
Doing It? Do it Right: Master retail regulations and general business rules and protocols with our experts – who’ll ensure you won’t fall foul of red tape, and your governance is tip top. If you’re ever looking to scale and secure investment, this session will ensure you have strong foundations on which to build.
When: 13 Apr 09:30 - 12:30
Where: Preston
Host: North & Western Lancashire Chamber of Commerce
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