Working with customs agents and intermediaries

Understand customs agent responsibilities, liability risks, and compliance best practice for traders.

What you’ll learn

• What do you need to consider when choosing a customs agent

• Customs representation types, associated roles & liabilities

• What are customs instructions and why you need them

• Importance of record keeping and customs agent red flags to avoid

Description

Customs agents are often trusted to make decisions on behalf of traders. Can they, and should they?

Hosted by ChamberCustoms experts, this session will explore different types  of  customs  representation and what they mean for traders’ customs liability exposure. You will hear exactly which questions traders should ask themselves and their customs agents to ensure the highest levels of compatibility and customs compliance.

We will talk about costs, knowledge & expertise as well as what qualifications to look for when engaging with customs agents and intermediaries.  You will hear about real life examples of how important it is to have a robust relationship with your customs agent, rooted in shared commitment to customs compliance.

 
Looking to learn something new before your next live event? Explore our on-demand video library and access over 30 bite-sized videos packed with practical advice and expert insights.

Speakers

Mitch Perks

Deputy Director of Trade Services, British Chambers of Commerce

Mitch is Deputy Director of Trade Services at the British Chambers of Commerce, leading ChamberCustoms and BCC Trade Facilitation. With over a decade of experience in international trade and customs, he oversees customs clearance, consultancy, compliance and training delivery across the UK Chamber Network.

He works closely with specialist teams and Chambers nationwide to support UK traders navigating complex global trade requirements. Mitch also represents the BCC at national level, chairing the BCC Certification Group and contributing to the HMRC Joint Customs Consultative Committee.

Marika Majewska

Customs Specialist, ChamberCustoms

Marika is a Customs Specialist at ChamberCustoms with seven years’ experience in international trade. She combines practical customs expertise with instructional design to translate complex HMRC guidance into clear, actionable advice for UK businesses.

Marika develops and delivers bespoke training and consultancy across areas including Special Procedures and Trade Agreements, ensuring businesses understand both operational requirements and compliance obligations. Her sessions are designed to make customs processes practical, accessible and effective.